Effective Date: 04/21/2020
At Highland Air Conditioning & Heating, we value your trust and are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard the personal information you provide to us through our website, service forms, or other direct interactions.
1. Information We Collect
We may collect personal information when you:
- Fill out a contact form on our website
- Schedule a service appointment
- Request a quote
- Subscribe to our email list
- Communicate with us directly
The information we may collect includes your name, phone number, email address, home or business address, and any other details you voluntarily provide.
2. How We Use Your Information
The information we collect is used to:
- Respond to your inquiries
- Schedule and complete HVAC services
- Send appointment reminders or follow-ups
- Improve our website and customer service
- Send occasional company updates or promotions (you can opt out at any time)
We will never sell, rent, or trade your personal information to third parties for marketing purposes.
3. How We Protect Your Information
We take the security of your data seriously. We use appropriate technical and organizational measures to protect your information from unauthorized access, misuse, or disclosure.
4. Sharing Your Information
We may share your information with trusted third-party vendors who help us operate our business (such as scheduling platforms or payment processors), but only to the extent necessary to provide our services. These third parties are obligated to keep your information confidential.
5. Your Choices
You have the right to:
- Request a copy of the personal data we hold about you
- Ask us to correct or delete your data
- Opt out of receiving marketing emails by clicking the “unsubscribe” link
To make any of these requests, please contact us using the information below.
6. Third-Party Links
Our website may contain links to other websites. Highland Air Conditioning & Heating is not responsible for the privacy practices or content of these third-party sites.
7. Updates to This Policy
We may update this Privacy Policy from time to time. The most current version will always be posted on our website with the effective date.
8. Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact us at:
Highland Air Conditioning & Heating