Question and Answers

🔧 Installation & Replacement

5. How long does an air conditioner installation take?
Most residential AC installations can be completed in one day. However, if your project requires ductwork modifications or involves larger commercial systems, it may take longer. Your contractor will give you a timeline before starting.

7. How much does it cost to install a new air conditioning system?
The cost varies based on the size of the unit, the brand, the complexity of the installation, and any additional work like duct replacement. A ballpark range for residential systems is between $4,500 and $9,000, but a contractor will provide a detailed estimate after evaluating your space.

11. What brands of air conditioners do you service or install?
Most contractors work with major, trusted brands like Carrier, Trane, Lennox, Rheem, Goodman, and others. At Highland Air Conditioning & Heating, we only recommend brands we trust for long-term performance.

14. Do you provide free estimates or consultations?
Yes, most reputable contractors offer free, no-obligation estimates for new installations and system evaluations. This allows you to understand your options and pricing before committing.

15. Is financing available for new AC systems or repairs?
Yes, many contractors partner with financing providers to offer flexible payment plans, especially for larger projects. This can help make unexpected repairs or system upgrades more manageable.


⚙️ Repairs & Emergency Services

1. How do I know if my AC unit needs to be repaired or replaced?
If your AC is more than 10–15 years old, frequently breaks down, or isn’t cooling your home efficiently even after repairs, it might be time for a replacement. A qualified contractor can inspect your system and help you decide whether a repair or a new installation makes more sense.

6. Do you offer emergency AC repair services?
Yes, many air conditioning contractors—including Highland Air Conditioning & Heating—offer 24/7 emergency services for unexpected breakdowns, especially during hot weather when timely repairs are critical for comfort and safety.

9. Do you offer warranties on your installations or repairs?
Most contractors offer warranties on both parts and labor. For new installations, the equipment typically comes with a manufacturer warranty, and the contractor may also include a workmanship guarantee.


🛠️ Maintenance & System Care

3. How often should I have my AC system serviced or maintained?
You should have your air conditioning system professionally serviced at least once a year—preferably in the spring before heavy use. Regular maintenance helps prevent breakdowns, improves efficiency, and extends the life of your system.

4. What’s included in a typical AC tune-up or maintenance visit?
A standard tune-up usually includes checking refrigerant levels, inspecting electrical components, cleaning coils and filters, testing the thermostat, and ensuring all parts are working properly. It’s a preventative check-up to keep your system in peak condition.

13. What can I do to extend the life of my AC system?
Change your filters regularly, schedule annual maintenance, keep the outdoor unit clean, and don’t ignore unusual sounds or performance issues. Keeping up with preventive care can add years to your system’s lifespan.


🏠 Home Comfort & Efficiency

2. What size air conditioner do I need for my home or building?
The right size depends on your home’s square footage, insulation, layout, and other factors. An experienced air conditioning contractor will perform a load calculation to determine the ideal unit size that provides efficient and even cooling without wasting energy.

10. Can you help improve my home’s energy efficiency?
Absolutely. An experienced contractor can recommend energy-efficient HVAC systems, programmable or smart thermostats, proper insulation, and duct sealing—all of which can significantly lower energy bills.


Credentials & Smart Technology

8. Are your technicians licensed and insured?
Yes, reputable contractors ensure that all technicians are fully licensed, certified, and insured. This guarantees that the work meets local codes and provides peace of mind for homeowners.

12. Do you install smart thermostats and help with setup?
Yes, many air conditioning contractors install smart thermostats and walk you through setup and usage. These devices help manage energy use, offer remote access, and can integrate with smart home systems.